Mouser Electronics has opened a new European Customer Service Centre in Wroclaw, Poland. The centre will support increasing design activity driven by Poland’s ever-growing number of engineering experts as well as its established industries.
Explains Mark Burr-Lonnon (pictured), Mouser’s Senior Vice President of Global Service & EMEA and APAC Business, “In 2018, Mouser’s business in Poland grew significantly. Poland is a major manufacturing area with a large amount of activity, especially in the original equipment manufacturers (OEMs) and electronics manufacturing service (EMS) sectors. We are looking forward to growing our business and supporting our customers with a local office and staff.”
In 2018, Mouser saw its European business surge by almost 50% with an 18% increase in customers. To meet this growing demand, the Poland service centre will have a full-service staff of team members onsite to personally assist with orders, answer technical questions and respond to customer calls, all in local language, time zone, and currency. The Poland centre is Mouser’s 10th office in Europe and 24th globally.
Mouser also has plans to open offices in Brazil, Vietnam, the Philippines and Australia this year.