For the fourth straight year Mouser Electronics has been presented with the NorthFace ScoreBoard Award (NFSB) from Omega Management Group in recognition of it’s excellence in global customer service and support.
The award acknowledges that throughout 2015, Mouser received high levels of satisfaction representing consistency in exceeding customer expectations. As it did in the three previous years, Mouser was rated 4.8 on the 5-point NFSB scale from customer surveys conducted across the globe in 2015. The global distributor received a 99% customer satisfaction score, based on overall order experience.
Since 2000, Omega has presented the award annually to companies that, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year. “Customer service is at the heart of everything we do here at Mouser. To receive the NorthFace ScoreBoard Award once is a high honor. To be recognised four years running is extremely gratifying,” said Steve Newland, Mouser’s Senior Vice President of Americas Sales and Global Sales Operations. “Our teams across the globe work hard daily to ensure that each and every customer is happy with their buying experience. It’s really wonderful to receive this kind of validation from our customers.”
“The NorthFace ScoreBoard Award recognises organisations who not only offer exemplary customer service, but who also centre their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, President and CEO of Omega.
Omega measures customer satisfaction and loyalty levels on a 5-point scale at least four times during the year in the categories of technical support, field service, customer service and account management.
NorthFace ScoreBoard recipients are companies that, based solely on survey responses from their own customers, achieved the equivalent of a 4.0 or above, out of a possible 5.0, during the prior calendar year.
Mouser customer surveys were reviewed, audited and certified by Omega Management Group to qualify for the high NFSB distinction. Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality.
Four time winners: l to r: Mouser executives Minky Lam, Mark Burr-Lonnon, Graham Munson, President/CEO Glenn Smith (centre holding trophy), Steve Newland, Coby Kleinjan and Stephanie Sorrell.
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